Thom Linford - AI and Automation Leader, AGL Energy

In this episode, I interview Thom Linford about his experience helping AGL to improve customer experience through AI chatbots.

We cover:

• How to decide if an AI project is worthwhile
• The key to success long term is building trust
• Addressing preconceived ideas about AI
• Getting stakeholders on board, and the importance of listening
• The importance of a diverse team
• The value of partnering with startups